Exchange Policy

At Restia Trading, customer satisfaction is our priority. Subject to the applicable warranty terms and local regulations, customers may exchange purchased products under the following conditions:

• Products may be exchanged within 7 days from the date of delivery.
• Exchange requests submitted after the 7-day period will not be accepted.
• The product must be in its original condition, unused, undamaged, and in its original packaging.
• Restia Trading reserves the right to inspect the product before approving the exchange request.
• The customer is responsible for the shipping costs associated with the exchange. For international exchanges, the customer is responsible for all shipping and delivery charges to the shipping carrier.
• If the product has a manufacturing defect or an error occurred during shipment, Restia Trading will cover the applicable replacement or compensation costs.

Products Not Eligible for Exchange

Products cannot be exchanged in the following cases:

• Products that have been custom-made or manufactured according to the customer's specifications, unless they contain a manufacturing defect or do not match the agreed specifications.
• Products that have been used, damaged, or altered after delivery.
• Products damaged due to improper handling or misuse by the customer.
• Digital products, downloadable software, or licensed digital content.
• Newspapers, magazines, books, or other printed publications.
• Contracts related to accommodation, transportation, or catering services.

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Return Policy

Customers have the right to return eligible products under the following conditions:

1. Products may be returned within 7 days from the date of delivery.
2. Return requests submitted after the 7-day period will not be accepted.
3. The product must be unused, in its original condition, and returned with all original packaging and accessories.
4. Restia Trading reserves the right to inspect the returned product before approving the refund.
5. The customer is responsible for return shipping costs. For international returns, the customer is responsible for all shipping and delivery expenses to the shipping carrier.
6. If the product has a manufacturing defect or an error occurred during shipment, Restia Trading will bear the related return or replacement costs.

Products Not Eligible for Return

Returns will not be accepted in the following cases:

• Products manufactured specifically according to the customer's request or customized specifications, unless they contain a manufacturing defect or do not match the agreed specifications.
• Products that have been used, damaged, or altered after delivery.
• Products damaged due to misuse or improper handling by the customer.
• Digital products, downloadable software, or licensed digital content.
• Newspapers, magazines, books, or other printed publications.
• Contracts related to accommodation, transportation, or catering services.